Privacy policy

Last updated: October 14, 2026

ToolFellas operates this store and website using Shopify. This Privacy Policy explains how personal information is collected, used, and shared when you browse our store, place an order, or contact us.

Information we collect

Depending on how you use the store, we collect information you provide, information generated by your use of our website, and information from service providers and partners. This can include your name, contact details, billing and delivery addresses, order history, payment and transaction information, customer account information, preferences, and messages sent to customer support. Device and usage information can include your IP address, browser, device identifiers, pages viewed, and interactions with our website, including information collected through cookies and similar technologies.

How we use information

We use personal information to process payments, produce and fulfill orders, arrange shipping, provide customer support and refunds, manage customer accounts, remember preferences, improve the website, prevent fraud, protect the store, and comply with legal obligations. We may also use information for marketing and advertising, including personalized advertising, subject to applicable law and your choices. You can unsubscribe from promotional emails using the link in those messages; essential order and service communications may still be sent.

Cookies, advertising, and your privacy choices

Cookies and similar technologies help operate the store, remember preferences, understand website use, and support advertising. Where required, we request consent for non-essential tracking. You can adjust your browser settings and use any cookie choices offered on our website. Some features may not function correctly if necessary cookies are blocked.

Sharing information for personalized advertising can be considered a sale, sharing, or targeted advertising under some privacy laws. Depending on your location, you can opt out through Your Privacy Choices. Where applicable, we honor Global Privacy Control signals for the browser or device sending the signal, and for an associated account when the signal can be linked to that account.

Who receives personal information

We share information as needed with Shopify and service providers that support payments, website hosting, analytics, customer support, order production, fulfillment, and delivery. We may share information with advertising and marketing partners, with parties you authorize, or where required to comply with law, respond to valid legal requests, protect rights and safety, or complete a business transaction. Partners may process information under their own privacy policies. We do not make customer information publicly available as part of ordinary order fulfillment.

Shopify's role

Our store is hosted by Shopify. Shopify collects and processes information about your use of the store to provide and improve its services. Shopify and other providers may process information outside your country. Shopify's enhanced services can combine information from interactions with our store, other merchants, and Shopify to help protect, improve, and market the services. Read Shopify's Consumer Privacy Policy and visit Shopify's Privacy Portal for information and choices concerning Shopify's processing.

Security and retention

We use safeguards to protect personal information, but no system or transmission is completely secure. Please do not send passwords or full payment card details through our contact form. We retain information as needed to provide services, maintain accounts, fulfill orders, meet legal and recordkeeping obligations, resolve disputes, and enforce agreements.

International processing

Personal information may be transferred, stored, or processed outside your country. Where applicable, recognized safeguards such as standard contractual clauses or other lawful transfer mechanisms are used for transfers that require them.

Your rights

Depending on where you live and subject to applicable exceptions, you may have rights to access, correct, delete, or obtain a copy of your personal information; opt out of sale, sharing, or targeted advertising; restrict or object to processing; or withdraw consent. Withdrawing consent does not affect earlier lawful processing. You may also have the right to appeal a privacy decision or complain to your local privacy regulator.

Use our Contact page to make a privacy request or complaint. We may need to verify your identity. An authorized agent may submit a request where permitted by law, subject to appropriate proof of authorization. We do not discriminate against customers for exercising privacy rights. Requests relating to information processed directly by Shopify can also be made through Shopify's Privacy Portal.

Children and external websites

The store is not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided information, contact us to request its deletion. External websites linked from our store have their own privacy practices; review their policies when visiting them.

Updates and contact

We may update this policy as our services or legal requirements change. We will update the date above and provide additional notice where required. For privacy questions or requests, contact ToolFellas through our Contact page. For applicable data protection laws, ToolFellas is responsible as the data controller for the personal information processed by us.