Shipping policy

Last updated: October 14, 2026

Made-to-order products

ToolFellas products are made to order. Production time is separate from the carrier's delivery time. Any production or delivery estimate provided with your order should be read with that distinction in mind.

Shipping rates and destinations

Available shipping options, eligible destinations, and shipping charges are displayed at checkout before you place your order. We do not promise free shipping or delivery to destinations that are not available at checkout.

Delivery estimates and tracking

Where a delivery estimate is provided, it is an estimate rather than a guaranteed arrival date unless expressly stated otherwise. Production demand, carrier delays, public holidays, and customs processing can affect delivery. Tracking information will be shared when available.

Your delivery address

Please check your delivery address before submitting your order. If you notice an error, contact us as soon as possible through our Contact page. We will help where possible, but an address may not be changeable after dispatch.

Missing, damaged, or incorrect deliveries

If an order is delayed, arrives damaged, contains the wrong item, or appears to be missing, contact us with your order number. We will help investigate and resolve the issue. Our Refund Policy explains the 7-day refund request process after delivery.

International orders

International shipments may be subject to customs checks, import duties, or other charges under the rules of the destination country. Any amounts collected by ToolFellas at checkout are shown before payment. Contact us before ordering if you need clarification.

Nothing in this policy limits your rights under applicable consumer protection laws.