Refund policy

Last updated: October 14, 2026

7-day refund policy

At ToolFellas, you can request a refund within 7 calendar days of receiving your item. We do not accept physical returns or exchanges, and you do not need to send the item back to request a refund.

How to request a refund

Submit your request through our Contact page within 7 days of delivery. Include your order number, the item you want refunded, and the reason for your request. For a damaged, defective, or incorrect item, please include a clear description and photos where possible so we can resolve the issue.

Do not ship any products back to us. We will review your request and contact you through the details provided with your inquiry.

Receiving your refund

We will confirm the refund amount and notify you when your refund has been issued. Refunds are made to the original payment method. The time it takes for the money to appear depends on your bank or payment provider.

Delivery problems

If your order has not arrived, please contact us so we can investigate. You do not need to wait for delivery to report a missing shipment.

Your consumer rights

This policy is in addition to any rights you have under applicable consumer protection laws. The 7-day request window and no-return policy do not limit any mandatory rights or remedies available to you by law.